Frequently asked questions

McCain Emmerdale On-pack promotion

What is the promotion?

To celebrate our sponsorship of Yorkshire’s most famous villages McCain are hosting The Great Village Raffle with a selection of amazing prizes inspired by Emmerdale! There are £3million of prizes available!

What packs are included in the promotion?

The Great Village Raffle promotion will run on the following McCain products. Pack variants are subject to availability in store.

  • MCCAIN CRISPY FRENCH FRIES 900G - 1.4KG
  • MCCAIN QUICK COOK FRENCH FRIES 750G
  • MCCAIN PERI PERI SPICY FRIES 750G
  • MCCAIN CRISPY FRENCH FRIES 900G
  • MCCAIN FRENCH FRIES 907G £2.50PMP
  • MCCAIN HOME CHIPS STRAIGHT CUT 900G, 1KG, 1.5KG (L) & 2.25KG
  • MCCAIN HOME CHIPS CRISPY CUT 900G, 1KG & 1.5KG (L)
  • MCCAIN HOME CHIPS CHUNKY 1KG
  • MCCAIN ROASTS 800G
  • MCCAIN SOUTHERN FRIES 750G
  • MCCAIN JACKETS 4PK 400G & 800G
  • MCCAIN MICRO CHIPS STRAIGHT CUT 100G
  • MCCAIN MICRO CHIPS CRISPY CUT 100G
  • MCCAIN 5% FAT CHIPS STRAIGHT CUT 907G
  • MCCAIN OVEN CHIPS STRAIGHT CUT 907G & 1.5KG
  • MCCAIN OVEN CHIPS CRISPY CUT 907G & 1.5KG
  • MCCAIN 5% FAT CHIPS CRISPY CUT 907G
  • MCCAIN OVEN CHIPS STRAIGHT CUT 907G
  • MCCAIN RUSTIC OVEN CHIPS 1KG
  • MCCAIN SMILES 454G
  • MCCAIN SWEET POTATO FRIES 500G
  • MCCAIN LIGHTLY SPICED WEDGES 750G
  • MCCAIN ROAST GARLIC WEDGES 750G
  • MCCAIN ROASTS 1.4KG
  • OC 907G £2.50 PMP
  • OC 454G £1.50 PMP
  • MCCAIN RIDGED WEDGES NACHO CHEESE & SMOKY PAPRIKA
  • MCCAIN GASTRO CHIPS
  • MCCAIN HOME CHIPS STRAIGHT CUT 1KG
Is there an age limit for entry?

To enter the promotion you must be 18 years or over.

Do I need to buy a promotional pack of McCain to enter the promotion?

Yes, you will need to buy a promotional pack of McCain in order to enter the promotion as only promotional packs carry a unique code inside every pack.

Where can I buy a promotional pack?

You can buy a promotional pack of McCain in most major retailers including Asda, Tesco, Sainsbury’s and Morrisons, however we cannot guarantee stock levels.

Entering the promotion

How do I enter the promotion?

To enter the promotion you must purchase a participating pack of McCain.

Inside each pack you will find a unique promotional code, you can enter this at www.greatvillageraffle.co.uk to instantly reveal if you have won a prize.

I’m not in the UK, can I still enter?

This promotion is open to residents of the UK only. Unfortunately if you do not reside in the UK you will not be able to enter this time. There is a no purchase necessary route for residents of Northern Ireland. Northern Ireland residents can email info@greatvillageraffle.co.uk (max 2 entries per household) with proof of address and their full name. The promotional team will then enter a promotional code on the resident’s behalf. Any Northern Ireland winners will be contacted directly and informed of the prize claim process.

Where can I find the full terms and conditions of the promotion?

Full terms and conditions for this promotion can be found by visiting this link.

Why do you need my details?

We will only use your details if you have won a prize. If you are a winner, we will need your full details in order to deliver the prize.

Will my details be passed on to anyone else?

No, the information you provide to us will only be used for the purpose of this promotion, unless you opted in to receive further communications from McCain.

Where can I find my promotional unique pack code?

You can find your promotional pack code on the inside of your pack. As all products differ slightly, we have illustrated where you promotional code will be printed on each promotional pack of McCain. Just click here to find your code.

How long have I got to enter the promotion?

Promotional packs should be available in store until the end of April, subject to stock availability. However entries for the promotion can be accepted between 1st February 2017 and 31st January 2018. After this date we can’t accept any further entries as the promotion will have ended.

The promotional pack code isn’t working?

Please ensure that you are entering all 8 digits of your promotional pack code. It is useful to check the numbers and letters are correct, as each code will be a random non-sequential mixture of both.

The following characters aren’t included 0, O, I, 1, and please take care to double check the following which are easily confused with one another:

  • S and 5
  • U and V
  • D and Q
  • B and 8

If you have entered your promotional pack code correctly and are still having difficulties with validation, please contact us here info@greatvillageraffle.co.uk

Is there a limit on how many times I can win a prize?

For each promotional pack of McCain purchased you can make one entry to the promotion for the chance to win. Each code can only be used once.

Prizes

What prizes are available?

Prizes include:

  • MINI Countryman Cooper
  • Indulgent Country Spa Retreat Vouchers
  • Gastro Pub Meal Vouchers
  • Luxury Country B&B Stay Vouchers
  • Family Diggerland Adventure Vouchers
  • Pampering Beauty Treatments Vouchers
  • Adopt a Piglet
  • Emmerdale Set Tour & Dinner at The Woolpack
  • Emmerdale Acting Masterclass

We have carefully ensured that all the prizes have been fairly and randomly linked to an independently verified algorithm. Although this means that all prizes are available to be won, we can’t guarantee that all prizes will be won.

For full details on the prize allocation please visit the full T&Cs here

Can I choose which prize I get?

Prizes are randomly allocated to the unique codes upon entry of the code, and cannot be changed.

How will I know which prize I have received?

Once you have entered your unique pack code the tombola drum will spin. A screen will then appear revealing whether you have won a prize or not. If you have won, your prize will be instantly revealed. You will then be given instructions to fill out your details in order to receive your prize. It is important not to exit the screen whilst filling out your personal details, as your prize may be lost.

When will my prize arrive?

Your prize will be delivered to the address you provided within 28 days* of you filling in your details and claiming your prize, subject to verification. If a MINI Countryman Cooper has been won, after a valid claim, we (or the prize provider) will contact the winner to arrange collection.

*The delivery time varies per prize, please visit the full T&C’s for details

How will I receive my prize?

The delivery method of each prize will vary depending on what prize you have won.

If a MINI Countryman Cooper has been won, this collection will be arranged directly with the winner.

All Country Spa Vouchers, Gastro Pub Meal vouchers, Luxury Country B&B stays, Beauty treatments vouchers and Diggerland Adventure vouchers will be sent out via First Class post within 28 working days of when the prize is claimed.

Adopt a Piglet prize documents will be sent via First Class post within 14 working days of when the prize is claimed.

The Emmerdale Set Tour & Dinner at the Woolpack, along with the Emmerdale Acting masterclass prizes will be arranged directly with the winner within 28 days of when the prize is claimed.

Can I transfer my prize for a cash equivalent?

No, the prize is as specified and cannot be transferred as a cash alternative.

Can I swap my prize?

No, unfortunately not. If you have won a prize, that prize cannot be transferred or altered in anyway.

Will I get a notification of my prize confirmation?

An email will be sent to the email you provided, confirming the prize you have won and the delivery details.

Issues / Problems

Having trouble entering your code?

Please enter your code in the exact format that it is printed on the inside of pack. Make sure you have entered all characters which includes a mix of letters and numbers but not 0, O, I, 1.

Please take care to double check the following which are easily confused with one another:

  • B and 8
  • S and 5
  • U and V
  • D and Q

If you are still experiencing difficulties entering your code, please contact our customer care team via email at info@greatvillageraffle.co.uk

I have revealed my prize but have not received any further details, what should I do?

If you have revealed a prize, and completed your details you will receive a confirmation email. If you have any other questions, or have not received an email, please contact our customer care team via email at info@greatvillageraffle.co.uk

My computer / the website crashed as I was entering the code, how will I know if I have entered the promotion?

If you try to enter your code again on the website and a message appears to say ‘this code has already been entered’ this will mean your previous entry has been successful. If you are experiencing further issues or have any further questions please contact our customer care team via email at info@greatvillageraffle.co.uk

How can I enter the promotion if I don’t have internet access?

As specified in all terms and conditions, internet access is required to enter this promotion. If you do not have internet access at home, there is public computer access available in most local libraries.

How can I enter the promotion if I don’t have a computer?

Our website is mobile friendly so you will be able to enter via your mobile device and all tablet devices.

My question has not been answered in the FAQs

If you still have further questions regarding the promotion, please contact us here info@greatvillageraffle.co.uk